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Consumer Service Charter PDF Print E-mail

The Alliance Autocentre Consumer Service Charter

  • We promise to fit wherever possible OE (Orginal Equipment) or MQP (Matching Quality parts to your vehicle (excludes tyres)

  • We promise to treat you professionally with courtesy and respect.

  • We promise to service and/or repair your vehicle safely to actual requirements and will only proceed with addtional work with your approval.

  • We promise to make available for inspection, at point of collection, all replaced parts if requested to do so beforehand.
  • We promise wherever possible, to ensure we have the technical ability and equipment to carry out all work undertaken.

  • We promise to endeavour to resolve any causes of dissatisfaction with the utmost urgency.

  • We promise to 'guarantee' all of the work that we carry out.

  • Above all we want YOU to be happy that the work carried out has been done professionally and represents good value for money, so that you remain our customer and will recommend us to others.

  • Alliance Autocentres are a nationwide network of professional garages offering consumers value without compromise.

 

 

 

 

 

 

 

 

 

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